Privacy Policy

Last Updated - 24th February 2020

This privacy statement is intended to transparently document the practices of Slashbit Technologies Inc, and its subsidiaries (collectively “Company”, “we”, “our”, “us”) regarding information that we collect, use, share and secure from : (i) visitors to https://www.factors.ai/ (the “Site”); (ii) users who register to use our online, web based platform for analytics services (the “Services” and such users, the “Customers”). If you are a Customer, this statement also describes your choices regarding use, access and correction of your information. The use of information collected through our analytics platform is governed by our Terms of Use and shall be limited to the purpose of providing the service for which the Customer has engaged the Company. This privacy statement is not intended to discuss the collection or use of personal information by a Customer’s use of the Services since a Customer’s collection or use of personal information is specific to their use and implementation of the Services- therefore we urge you to read and go through the Customer’s privacy statement or the written contract between a Customer and Company for the Services for more information. For additional detail, please see the Analytics Product section below. If you have questions or complaints regarding this privacy statement or our privacy practices, please contact us at compliance@factors.ai.

INFORMATION WE COLLECT
We collect information, including personal information, in various ways when you use our Site, Applications and Services. As used in this statement, “personal information” means any information which, either alone or in combination with other information, identifies you as an individual, such as your name, mailing address, and email address.

Information you provide us : We collect information, including personal information, you provide us voluntarily. For example:


• Information you enter to create an account to access the Services (“Account”) such as your first and last name, email address, and password or otherwise similar information which you may enter into forms or surveys on our Site.
• Information you enter while using your Account, including postal address, phone number, fax number, company name and credit card payment information.

Information Collected : We may collect the following information (but not limited to)

• Site Behavioral Information
• operating system (“OS”) running on your device
• internet protocol address (“IP Address”) (we may use this to obtain your geolocation, domain name or carrier network)
• access times
• browser type
• website you visited before our site and
• page load times.
• We also collect information about how you use our Site, Applications and Services, including the elements you have interacted with, metadata and other details about these elements, clicks, change states and other user actions.
• Browser Local Storage : We also store data locally on your device to enhance the user experience on our Site.

The Company uses cookies and similar technologies for several purposes, including Sign-In and Authentication. At the time of sign in to the Site using your username and password, we store an encrypted cookie on your device. This cookie allows you to move from page to page within the Site without having to sign in again on each page. You can also save your sign-in information so you do not have to sign in each time you return to the site.

Access and Control of the Information We Collect : We recognize an individual’s right to control the type of personal information that is collected about them. Company retains your personal information while you are a Customer and will delete your personal information upon request by emailing support@factors.ai. Company will respond to any request to delete Customer personal information within a reasonable timeframe. As discussed in the introduction, this privacy statement does not apply to the end-users tracked by our Customers.

How We Use the Information We Collect
• We use the information we collect primarily to provide, maintain, protect, and improve our current products and to develop new ones.
• Facilitate the creation of and securing of your Account on our network
• Improve our Services, Applications, Site and how we operate our business
• Understand and enhance your experience using our Site, products and Services
• Provide and deliver products and services you request
• Respond to your comments or questions
• Send you related information, including timely notifications and alerts such as invoices and support related messages
• Protect, investigate and deter against fraudulent, unauthorized or illegal activity
• Link or combine it with other information we get from third parties, to help understand your needs and provide you with better service, as described under Profiling below

De-Identified Data : We may create de-identified data records from personal information by excluding information (such as your name) that makes the data personally identifiable to you. We use this de-identified data for analytical purposes and to improve our Services. We may use de-identified data for any purpose and disclose de-identified data to third parties for analytical and business purposes.

Profiling : When you interact with our Site by completing a form (such as a request for us to contact you, request for information on pricing, or downloading content) we will collect your personal information and analyze your information to build individual profiles. We use third party tools to help us build the profile by providing firmographics: company size and industry for example. These profiles will be used to help us predict future interest in our Services.

Sharing of Information : We do not share your personal information with third parties without your consent other than

• To provide products or services you've requested, with your permission. List of third party services we use include. Google Cloud Platform - Cloud Services Provider Amazon Web Services - Cloud Services Provider Hubspot - Marketing Automation Hotjar - Heatmap Provider Freshchat - Website Chat Provider Segment - Customer Data Platform GSuite - Productivity and Collaboration

• To investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Service, or as otherwise required by law.

• If Company is acquired. Analytics Product With respect to our Services, Company collects information under the direction of its Customers (the data controller) and has no direct relationship with the individuals whose personal information it processes. The processing of data sent from our Customers is governed by our Terms of Use, Data Processing Addendum or any other agreement agreed to and signed by the Company with our Customers. If you are an end user or customer to one of our our Customers, we urge you to contact the Customer that you interact with directly for any information that you seek about your data or usage of your information by Customer. Company acknowledges that you have the right to access your personal information. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his or her query to our Customer who will then provide instructions to the Company, if necessary. If requested to remove data, we will honour the request accordingly within a reasonable timeframe. We will retain personal information of any user, if any, pursuant to our retention policy and will retain this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Personal Information Security Company maintains commercially reasonable administrative, technical, and physical safeguards to help protect your personal information in an effort to prevent loss, misuse, and unauthorized access, disclosure, alteration and destruction. We encourage you to protect your usernames and passwords to help prevent anyone from accessing or abusing your accounts and services, including not using the same passwords for the Services that you use with other accounts. If you have any questions about the security of your personal information, you can contact us at security@factors.ai. Children : We do not intentionally gather personal information from visitors who are under the age of 16 in the US. If we learn that a child under 16 in the US submits personal information to the Company, we will delete the information as soon as possible. If you believe that we might have any personal information from a child under 16, please contact us at: compliance@factors.ai Your Rights with Respect to Your Information You may have heard about the General Data Protection Regulation (“GDPR”) in Europe. GDPR gives people under its protection certain rights with respect to their personal information collected by us on the Site. Accordingly, Company recognizes and will comply with GDPR and those rights, except as limited by applicable law. The rights under GDPR include:

• Right of Access. This includes your right to access the personal information we gather about you, and your right to obtain information about the sharing, storage, security and processing of that information.

• Right to Correction. This is your right to request correction of your personal information.

• Right to Erasure. This is your right to request, subject to certain limitations under applicable law, that your personal information be erased from our possession (also known as the “Right to be forgotten”). However, if applicable law requires us to comply with your request to delete your information, fulfillment of your request may prevent you from using Company services and may result in closing your account.

• Right to Complain. You have the right to make a complaint regarding our handling of your personal information with the appropriate supervisory authority.

• Right to Restrict Processing. This is your right to request restriction of how and why your personal information is used or processed.

• Right to Object. This is your right, in certain situations, to object to how or why your personal information is processed.

• Right to Portability. This is your right to receive the personal information we have about you and the right to transmit it to another party.

• Right to not be subject to Automated Decision-Making. This is your right to object and prevent any decision that could have a legal, or similarly significant, effect on you from being made solely based on automated processes. This right is limited, however, if the decision is necessary for performance of any contract between you and us, is allowed by applicable European law, or is based on your explicit consent. Many of these rights can be exercised by signing in and directly updating your account information. If you have questions about exercising these rights or need assistance, please contact us at privacy@factors.ai Deleted Data When you cancel your account, we'll attempt to delete all data and that nothing is stored on our servers past 30 days. Anything you delete on your account while it's active will also be purged within 30 days. Location of Site and Data This Site is currently operated in the United States. If you are located in the European Union or elsewhere outside of the United States, please be aware that any information you provide to us will be transferred to the United States. By using our Site, participating in any of our services and/or providing us with your information, you consent to this transfer. Changes & Questions Company may update this policy periodically and we’ll undertake reasonable efforts to notify you about significant changes by emailing the account owner or by placing a prominent notice on our site. Please get in touch at privacy@factors.ai for any further information

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